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Field Svc Eng Sr

Date: Nov 27, 2020

Location: US Akron, OH, US Cleveland, OH, US

Company: MTS Systems

smart people.

smart ideas.

smart choice.

 

A thriving environment for learning, innovation and growth.

 

Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact on people’s lives. It is a place where you can learn, innovate and grow professionally.

 

Transforming what’s possible with cars, aircraft, bridges, wind turbines and space-age materials — this is work we dream about as kids. At MTS, it’s a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world, many of whom are leaders in their respective industries.

 

By joining MTS, you’ll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You’ll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. And because we are a global company, your work may also include world travel.

 

Our business is thriving. Our future is exciting. Your potential is unlimited.

 

https://www.youtube.com/channel/UCBZqUHA2vnZmsIwwavVGN3A

 

 

Primary Objective:
To calibrate, maintain, install, troubleshoot, and repair MTS equipment at a customer site. Learns and applies MTS technology and business practices in order to provide quality, on-site customer support.

 

Major Areas of Accountability:

1. Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.

2. Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations.

3. Performs calibrations relevant to assigned customer base independently.

4. Coordinates and conducts installation and maintenance activities.

5. Implements the operational requirements of the MTS Corporate and Field Service Quality System.

6. Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.

7. Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).

 

Qualifications:

Education & Experience:  Vo-tech degree in a technical field or equivalent military training and 10 years relevant experience, 4 years of which must be in servicing MTS or similar equipment; or

14 years relevant technical experience, 4 years of which must be servicing MTS or similar equipment.

Supervision Required:  Works independently.

Accountabilities: 

  • Learn and utilize MTS technology and business practices in order to provide on-site customer support. Develop/utilize skills to provide customer support at an integrated system level. Provides labor budgeting input and actively assists RSM in achieving labor goals.
  • Manages workload and seeks assistance when needed.  Mentors Associate FSEs.  Provides labor budgeting input and actively assists RSM in achieving labor goals
  • Manages customer base and business activities to optimize: Customer satisfaction, Efficiency of operation, Revenue generation.  Margin levels.  Service Contract performance.  Participates in / leads special projects as assigned by RSM, NASM.
  • Diagnoses equipment problems to the major sub-sections of the system, i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.  Restores equipment operations. Diagnoses subtle systemic problems.  Diagnoses virtually any equipment problem, hardware or software.
  • Performs calibrations relevant to assigned customer base independently. Performs all calibrations within Scope of Accreditation.  Provides on-site training and evaluation of other’s skills to certify A2LA compliance.
  • Coordinates and conducts installation activities. Provides Sales support on system up-grades by verifying configuration details.  Develops customer specific preventive maintenance plans in conjunction with service selling efforts.
  • Implements the operational requirements of the MTS Corporate and Field Service Quality System.  Utilizes knowledge of the Quality Systems to support customer’s lab requirements.  Provides detailed input to customer concerning Quality System and Metrology requirements.
  • Is knowledgeable of and understands SSD strategic goals relative to growth, margin and marketing.  Assists as requested to support IAM, SSE & SE service sales efforts.  Utilizes knowledge of goals in customer discussions.  Actively seeks out opportunities and provides leads to SSE & IAM service selling efforts.

 

 

MTS Systems Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, creed, gender, gender identification, sexual orientation, national origin, physical or mental disability, age, marital status or veteran status.

Posting Notes: Sales/Service | | |


Job Segment: Hydraulics, Sales Support, Field Service, Engineering, Quality, Customer Service, Sales, Manufacturing