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Software Operations Administrator

Date: Nov 24, 2021

Location: Eden Prairie, MN, US, 55344

Company: MTS Systems

smart people.

smart ideas.

smart choice.

 

A thriving environment for learning, innovation and growth.

 

Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact on people’s lives. It is a place where you can learn, innovate and grow professionally.

 

Transforming what’s possible with cars, aircraft, bridges, wind turbines and space-age materials — this is work we dream about as kids. At MTS, it’s a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world, many of whom are leaders in their respective industries.

 

By joining MTS, you’ll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You’ll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. And because we are a global company, your work may also include world travel.

 

Our business is thriving. Our future is exciting. Your potential is unlimited.

 

https://www.youtube.com/channel/UCBZqUHA2vnZmsIwwavVGN3A

 

 

Primary Objective:

Manages and administers the entitlement and license management back office system, FlexNet Operations. Configures software product offerings, updates customer accounts, entitlements and manages software lifecycle activities (activation, returns, obsoletion).

Collaborates with Product Management, Software Engineering and Operations to enable software monetization workflows and drive a positive customer experience.

 

Major Areas of Accountability:

  1. Acts as the primary FlexNet Operations (FNO) administrator for end-user support.  Manages all issues to conclusion.
  2. Administers and provisions security roles for internal and external customers.
  3. Develops and administers external customer communications through email notifications and end user portal custom content.
  4. Configures and administers FNO system jobs/alerts, such as data extracts for expiring entitlements, device data and data imports.
  5. Configures software products, including download packages, features, bundles and related attributes.
  6. Reconciles incorrect entitlement data, user and account data and product data.
  7. Responsible for understanding the data structure and data content within FlexNet Operations for extraction, analysis, and compilation of this information into reports or dashboards as requested by management. 
  8. Manages and configures features for the end customer portal (enabling self-service items, enabling menus and functionality).
  9. Manages entitlement and license management processes for the following:
  1. Obsoleting devices.
  2. Returning licenses in cases where manual intervention is needed.
  3. Updating or inactivating data objects such as accounts, users, entitlements, and licenses.
  4. Performing manual license activations for offline scenarios.
  5. Manual entitlement management to create entitlements according to policy, updating and obsoleting entitlements.
  1. Interacts with Revenera support and resources for ongoing issue reporting and resolution.
  2. Responsible for FNO system documentation, knowledge articles, procedures and system issues.
  3. Responsible for identifying needed improvements to FNO processes or functionality and working with cross-functional teams to implement ongoing improvements which may involve interfacing with external vendors.
  4. Responsible for testing new or modified functionality in test environments.
  5. Project Management - Actively manage assigned projects to ensure implementation of project plans.  Define the scope and metrics for new projects.  Manage the workflow and communication among team members and report on project status serving as the primary contact person.   
  6. Manages data clean-up audits and procedures and handles mass updates of data as requested, including products, entitlements, accounts, contacts and software licenses.
  7. Other duties as assigned.

 

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, Systems Administration or equivalent.
  • 2 years relevant experience of technical support and 1 year relevant experience of software application.
  • Works under direct supervision.
  • Basic problem-solving skills.
  • Daily end user support of cases and issues.

 

#LI-LS

MTS Systems Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, creed, gender, gender identification, sexual orientation, national origin, physical or mental disability, age, marital status or veteran status.

Posting Notes: Sales/Service | | |


Nearest Major Market: Minneapolis

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