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End User Computing Manager

Date: Sep 7, 2021

Location: Eden Prairie, MN, US, 55344

Company: MTS Systems

smart people.

smart ideas.

smart choice.


A thriving environment for learning, innovation and growth.


Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact on people’s lives. It is a place where you can learn, innovate and grow professionally.


Transforming what’s possible with cars, aircraft, bridges, wind turbines and space-age materials — this is work we dream about as kids. At MTS, it’s a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world, many of whom are leaders in their respective industries.


By joining MTS, you’ll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You’ll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. And because we are a global company, your work may also include world travel.


Our business is thriving. Our future is exciting. Your potential is unlimited.



Primary Objective:
The Manager, End User Computing is a hands-on position accountable for leading the technology team that supports end users. The scope includes managing PC hardware and software issues and lifecycle, managing relationships and service performance with the third-party IT Service Desk and owning tools that support end points. The leader will also be responsible for driving continuous improvement through automation, defining and operating IT user service operational processes and protecting endpoints from security risks and vulnerabilities.


Major Areas of Accountability:
1. Build short-term and long-term roadmap of the end user computing services to align with company strategy and lead initiatives to completion.

2. Manage the day-to-day operations of the end user computing team which includes delivering to committed service levels. This action will include monitoring workload, managing staff performance and development and reporting on key metrics. Also, will act as technical and process escalation to the team.

3. Lead process definition and improvements of IT user support experience. This action will include all steps of the incident and problem management process between incident/request intake and resolution.

4. Own the technology that supports the delivery of software and support, automation and security compliance of end user computers.

5. Manage the service performance of the third-party IT Service Desk.

6. Lead projects related to end user support and compliance.

7. Partner with information security to define and enforce PC compliance through tools and process.

8. Own the license agreements of end user hardware and software.


• Bachelor’s degree or equivalent experience.
• Minimum of 8 years of hands on technical experience supporting end users.
• Minimum of 2 years of supervisory experience.
• Hands-on experience with Active Directory, Windows 10+, Microsoft Office, Azure AD, SCCM, InTune, PowerShell and Cisco end point security tools.


Travel Requirements:
• Less than 10% international travel


Preferred Qualifications:
• Experience successfully leading projects that impact an entire organization.
• Experience leading a global organization’s support structure. br/> • ITIL certification and ServiceNow configuration experience.
• Information Security solution implementation or operational experience.



MTS Systems Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, creed, gender, gender identification, sexual orientation, national origin, physical or mental disability, age, marital status or veteran status.

Posting Notes: Information Systems | | |

Nearest Major Market: Minneapolis

Job Segment: Information Systems, Manager, Service Desk, Cisco, Information Security, Technology, Management, Customer Service