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Service Administrator - Bengaluru, India

Date: Mar 27, 2021

Location: Bangalore, KA, IN, 560029

Company: MTS Systems

smart people.

smart ideas.

smart choice.

 

A thriving environment for learning, innovation and growth.

 

Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact on people’s lives. It is a place where you can learn, innovate and grow professionally.

 

Transforming what’s possible with cars, aircraft, bridges, wind turbines and space-age materials — this is work we dream about as kids. At MTS, it’s a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world, many of whom are leaders in their respective industries.

 

By joining MTS, you’ll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You’ll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. And because we are a global company, your work may also include world travel.

 

Our business is thriving. Our future is exciting. Your potential is unlimited.

 

https://www.youtube.com/channel/UCBZqUHA2vnZmsIwwavVGN3A

 

 

JOB TITLE: Service Admin - Bangalore, India

Primary Objective:
This position is to perform commercial support aspects of the service contract and handles administrative tasks in the service operations efforts with its team members. 

 

Major Areas of Accountability:

  1. Manages revenue forecast plan and coordinate delivery to meet the revenue target.
  • Plans all per-call/parts/service contract billing on monthly/quarterly bases as per AOP targets.
  • Works with service supervisors to monitor delivery results to ensure timely revenue recognition.
  • Responsible for Inter company service order open/close request, billing to HQ.
  • Manages Past-due service order payment and update report on monthly base.

 

  1. Manages CRM implementation.
  • Follows new process as defined and drive for adaption to CRM system.
  • Aligns with inter-company communication plan for improvement.
  • Develops training for service admin team upon requests.

 

  1. Manages routing service administration work (some performed by service assistant), measures performance, monitors results, and takes corrective action to improve overall performance, including:-
  • Local inventory administration.
  • Local tools/Calibration kits/Gang-boxes/asset administration.
  • Manage Logistic – Domestic, Import & Export.
  • Local procurement work.   
  • Checks and verifies various service reports
  • May use software to provide price quotes to customers and sends copies to service sales

 

  1. Manages all commercial aspects of service order executions in assigned region and ensures meeting contract requirements and complying with internal procedures/policies:
  • Verifies order documentation/entry and creates order in CRM.
  • Manages parts required for installation, warranty, post-warranty, tracks deliver status to customer site and follows up with responsible FSE.
  • Manages customer repair & exchange parts, arranges shipping defective/repairable parts to US factory and track the returning.
  • Collects service report and submit to commercial support in a timely manner.

 

  1. Manages Month/quarter-end closing support per financial/SOX requirement. 

 

  1. Ensure compliance of service procedures and drive for continuous improvement.

 

      7. Performs other duties and responsibilities as assigned.

 

Qualifications:

    • Able to communicate in written and spoken English;
    • Computer proficiency in Microsoft Word, Excel, Access.  User experience in SAP or equivalent preferred.
    • Pay attention to details; Efficient in task and time management.
    • Business and customer oriented mind-set. Requires considerate judgment in solving problems and making recommendations. Demonstrating satisfactory problem solving capabilities.
    • Communicating satisfactorily up, down and horizontally within the organization.
    • Team player

 

MTS Bengaluru

 

 


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