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Internal Service Coordinator

Date: Jun 28, 2017

Location: Eden Prairie, MN, US

Company: MTS Systems

Req ID: 35161

smart people.

smart ideas.

smart choice.

 

A thriving environment for learning, innovation and growth.

 

Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact on people’s lives. It is a place where you can learn, innovate and grow professionally.

 

Transforming what’s possible with cars, aircraft, bridges, wind turbines and space-age materials — this is work we dream about as kids. At MTS, it’s a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world, many of whom are leaders in their respective industries.

 

By joining MTS, you’ll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You’ll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. And because we are a global company, your work may also include world travel.

 

Our business is thriving. Our future is exciting. Your potential is unlimited.

 

https://www.youtube.com/channel/UCBZqUHA2vnZmsIwwavVGN3A

 

 

Join our team of dedicated and detail oriented Internal Service Coordinators. Providing our domestic and international Field Service team with the best possible direct support from our office in Eden Prairie.

 

Primary Objective: Responsible for creation, control, and administration of MTS Customer Service orders from order receipt through completion utilizing specific tools and applications. Ensures MTS’s policy and procedures, Government regulations, and audit requirements are followed and understood to mitigate risk to MTS and that all deadlines are met to ensure efficient delivery of service and accurate fiscal period order/revenue reporting.
 

Major Areas of Accountability:

• Reviews contract/ purchase order terms and conditions to insure uniform application of contractual policies and procedures.
• Verifies DoA (Delegation of Authority) and warranty approvals are received and applied appropriately.
• Creates field service orders in the business management system based on established procedures and guidelines.
• Creates and provides follow-up on stock transport orders for field service part requirements.
• Creates field service related purchase requisitions for external materials or services.
• Partners with the Technical Service Coordinators to ensure timely scheduling of field service delivery.
• Responsible for adhering to and continuously improving upon the Service Administration, Stock Transport, and Purchase Requisition content on the Service page of the MTS Quality System.
• Assists in coordinating the shipment of assets, materials and/or services
• Tracks, audits, and processes completion of field service orders in business management system.
• Creates timely billing confirmations for all billing related (internal and external) field service orders to meet defined deadlines based on established processes and guidelines.
• Distributes copies of completed field installation reports as instructed for inclusion in project documentation files.
• Other Duties as assigned.

Qualifications:
• Bachelors degree in Business Administration, or AA degree and 4 years of relevant experience, or high school diploma and 8 years of relevant experience
• SAP and Workforce Management software application experience preferred
• Ability to clearly communicate in writing and orally
• Ability to track and process multiple demands in a fast paced environment
• Strong problem solving

 

MTS Systems Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, creed, gender, gender identification, sexual orientation, national origin, physical or mental disability, age, marital status or veteran status.
 


Nearest Major Market: Minneapolis

Job Segment: ERP, SAP, Business Manager, Field Service, Technology, Management, Manufacturing